Fairstone leads the way on client feedback exceeding 10,000 reviews on Trustpilot

Company News

20 March 2024



Fairstone is leading the way on customer feedback for the wealth management industry, having reached over 10,000 reviews on Trustpilot, cementing its position as the most trusted wealth advisory firm in the UK.

Fairstone is the first in the wealth management industry to surpass 10,000 Trustpilot reviews, maintaining an impressive client satisfaction score of 98%.

Lee Hartley CEO at Fairstone said:

“We believe in the service we provide to our clients, and we place great value on feedback. Firms should be actively finding out if their clients are happy and be confident enough in their offer to provide a third-party mechanism for feedback if they are truly committed to a culture of improvement.

“Our exemplary rating is testament to our team of over 1,200 experts across the UK, including our support teams who have worked tirelessly to ensure our clients receive the highest standard of service.

“Our independent reviews offer clients, both new and existing, full transparency around our service as our valued clients and a platform to share impartial feedback of their Fairstone experience.

“Our annual Client Index highlights three very tangible outputs; 98% client satisfaction, 94% repeating advice, and over £6 million of investment cost savings for our clients, each of which illustrates the value we bring to our clients in a holistic and balanced way.”

Fairstone’s focus on delivering outstanding client service and whole-of-market advice has resulted in remarkable growth, with turnover more than doubling over past five years. Its reputation as the most trusted adviser in the industry and most proven acquirer has facilitated its expansion both regionally and nationally, with 6 full acquisitions and 15 IFA firms entering its Downstream Buy Out programme in the last 12 months. It has ambitious growth plans in 2024 including further expansion in Scotland and Ireland.


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